1. Introduction to Our Shipping Commitment

At Bivenzi, we believe that the journey of a product from our workspace to your doorstep is just as important as the craftsmanship behind it. Our goal is to ensure that every item you purchase—whether it’s a ready-made decor piece, a customized photo-engraved keepsake, or a handcrafted 3D-printed toy—arrives safely, swiftly, and in perfect condition. We don’t just ship products; we deliver moments, memories, and smiles wrapped with love and care.

With personalization at the heart of our brand, our logistics and packaging processes have been optimized to handle even the most intricate and delicate of custom orders. Whether you’re gifting someone special or celebrating a milestone, we understand the importance of timely delivery and presentation. That’s why we are committed to offering reliable, trackable, and transparent shipping solutions throughout India—and soon, the world.

Our shipping policies are designed to balance efficiency with ethics—offering eco-conscious packaging, multiple courier partners, and responsive tracking systems. In this policy, we’ll outline everything you need to know about our shipping coverage, fees, timelines, delays, weekend handling, and what to do if something goes wrong. As always, your trust is our compass, and we’ll continue to evolve our operations to serve you better.

2. Coverage: Where We Deliver

Bivenzi currently offers shipping services across the entire nation of India. From the bustling streets of Delhi and Mumbai to the quiet lanes of rural Himachal or tribal pockets of Odisha, we are proud to make our customized and ready-made products accessible to all. If there’s a pincode in India, chances are—we deliver to it. Our courier partners support doorstep delivery even in tier-3 towns and remote villages.

Every new order is cross-verified with live courier data to confirm whether delivery to your location is possible. In rare cases where delivery is restricted, our team reaches out to suggest alternate addresses or recommend self-pickup options through courier hubs (if available). Our reach is not just defined by logistics; it’s defined by our promise to connect hearts across geographies.

Currently, international shipping is not available. However, the Bivenzi team is actively working on compliance, tax documentation, and product-specific international packaging standards to begin global shipping in the near future. Once international orders are enabled, our policy will reflect customs handling, cross-border fees, and international timelines.

3. Order Processing & Handling Time

Each Bivenzi product is carefully processed with attention to detail. Depending on the nature of your order, our handling time may vary between 2 to 5 working days. Here’s what happens behind the scenes:

• Order Confirmation: Upon receiving your order, we verify the customization details (if any), check for errors, and prepare your job sheet for the production team.
• Design & Preparation: For personalized orders, this includes 3D model prep, layout creation, image engraving simulation, and text placements. We use both manual artistry and automated 3D software for precision.
• Printing & Finishing: Depending on the product type, the printing process can range from 3 to 48 hours, especially for complex items like lithophanes, moving parts, or multicolor layering.
• Quality Check: Post-print, our QC team ensures your product meets the aesthetic and dimensional benchmarks we promise. Only verified products proceed to packaging.
• Packaging: All products are bubble-wrapped and placed inside sustainable kraft boxes with additional reinforcements for fragile parts. Customized gift wrap or handwritten notes (if requested) are also included at this stage.

Orders placed during festivals, weekends, or sales may experience a slight extension in processing time due to high volume. But we remain transparent—if there’s any expected delay, we inform you via WhatsApp or email proactively.

Shipping Policy | Bivenzi

Shipping Policy

At Bivenzi, your happiness is our top priority. Every handcrafted item you order—whether it’s a ready-made piece or a deeply personalized creation—is prepared with dedication, creativity, and precision. This Shipping Policy explains how we process, pack, ship, and deliver your 3D-printed creations and other products to your doorstep. It also highlights our shipping partners, timelines, packaging standards, and more so you can feel confident from checkout to delivery.

📍 Shipping Coverage

We currently ship across the entirety of India, covering major metropolitan cities, suburban locations, and even remote or rural pin codes. Whether you live in a high-rise apartment in Mumbai or a serene village in Kerala, we make it a point to deliver to your location with the same care and commitment.

While our operations are currently focused within India, we are actively preparing to expand our logistics capabilities to support international deliveries. Once we finalize our international partners, global shipping will be made available with country-specific policies.

⏳ Handling Time: How Long Before We Ship?

Every Bivenzi product is designed and crafted after you place the order. Our items are not kept in ready-stock; instead, they are made-to-order to ensure freshness, customization accuracy, and the best finishing quality. Depending on the nature of the item, the handling time varies as follows:

• Ready-Made 3D Printed Products: Typically dispatched within 2 to 4 working days.
• Personalized 3D Printed Products: Usually take 3 to 5 working days for crafting, quality-checking, and packaging before dispatch.

These timelines can extend slightly during festive seasons, flash sales, or due to an unusually high number of orders. We keep you informed proactively in such cases.

🚚 Estimated Delivery Timeline

After dispatch, delivery time depends on your location. Below is our standard delivery schedule:

• Metro Cities: 3–5 business days
• Tier 2 Cities & Towns: 5–7 business days
• Rural or Remote Locations: 6–10 business days

Delays may occasionally happen due to weather, logistics congestion, regional holidays, or carrier disruptions. However, we stay in touch throughout the journey and will always support you with real-time updates.

📦 Couriers We Trust

We’ve partnered with India’s most reliable courier and logistics providers to ensure safe and timely delivery. Our partners include:

• Delhivery
• Bluedart
• Ekart
• Shadowfax
• India Post (for hard-to-reach areas)

Depending on your pin code and package type, we select the most efficient partner to deliver your item on time.

📦 Packaging: Designed for Safety & Beauty

We know your orders are special. That’s why every Bivenzi order is packaged with care and detail:

• Custom-fit boxes or pouches to secure the 3D printed shape
• Eco-friendly cushioning to prevent scratches or cracks
• Outer protective layer to prevent moisture, dirt, or impact
• Personalized tags and branding inside (especially for gifts)

We take packaging seriously because it reflects our promise of quality and care—from design desk to doorstep.

💸 Shipping Charges

We believe in fairness and transparency, especially when it comes to shipping costs:

• Orders above ₹499: Eligible for Free Shipping (India only)
• Orders below ₹499: A nominal shipping fee of ₹39–₹79 may apply depending on location

Shipping charges (if any) are clearly shown during checkout, so there are no surprises after placing your order.

🔍 Tracking Your Shipment

We provide full tracking support so that you can monitor your order’s journey:

• Once dispatched, you will receive a tracking link via email and WhatsApp (if opted in).
• The link leads to a real-time status dashboard showing where your package is.
• We’re also available to help via WhatsApp chat if you need assistance interpreting the tracking update.

📦 Weekend and Holiday Shipping

Yes, we process and dispatch orders even on weekends! Our workshop and packaging team operate with a flexible calendar because we know that gifts and surprises should never be delayed.

Public holidays might affect courier pickup and delivery operations. In such cases, we resume shipping on the next working day.

🧭 Lost or Delayed Parcels

Although rare, delays and parcel losses can happen. Here’s what we do in such cases:

• If your package is delayed: We reach out to the courier and keep you updated.
• If your package is lost in transit: We will either resend your product or issue a full refund based on your preference.

Our support team closely tracks such issues and ensures fair and timely resolution.

🚫 Address Errors or Failed Deliveries

Please double-check your shipping address before confirming your order. If the courier fails to deliver due to an incorrect address or multiple failed attempts, the parcel may be returned to us.

If this happens:

• We will contact you to confirm the next step.
• You may need to pay for re-shipping depending on the situation.

For best results, always include a nearby landmark or contact number for smoother delivery.

📞 Need Help With Your Shipment?

If you ever feel your order is taking longer than usual or tracking seems unclear, don’t hesitate to reach out. Our team is trained to assist with all shipping-related inquiries promptly. Contact us via:

• Email: info@bivenzi.com
• WhatsApp: Use the chat icon on our website

🔁 Return Shipping (If Applicable)

In rare cases where returns are approved (please see our Return & Refund Policy), we will bear the shipping cost for product return if:

• You received the wrong product
• The item was damaged due to courier mishandling

Our team will arrange reverse pickup or provide the appropriate address for manual return. Customers are not expected to bear any additional costs unless return conditions are violated.

🛍️ Bulk Orders, Gifts & Special Requests

For bulk orders (corporate gifting, weddings, etc.), shipping times may vary based on the size and customization level of the order. We offer dedicated shipping support and packaging options for large-volume orders.

For event deadlines, please contact us directly at info@bivenzi.com so we can prioritize and accommodate your schedule.

📜 Final Words

Bivenzi was built on the love of crafting meaningful, personalized creations. Every order—no matter how big or small—is treated with devotion, detail, and discipline. We understand how important timely and safe delivery is, and our logistics process reflects that commitment.

This policy was crafted using AI and detailed prompts. If something seems unclear or incorrect, please contact us at info@bivenzi.com.