Privacy Policy

1. Introduction and Overview

Welcome to Bivenzi, a next-generation creative brand that blends artisanal craftsmanship, personalization, and emotion-driven gifting across multiple product categories — including but not limited to 3D-printed home décor, candles, fragrance collections, custom stationery, packaging sets, and event-specific keepsakes. This Privacy Policy outlines the nature of the data we collect, how we use it, how we protect your information, and the choices you have when interacting with our services — whether via our website (https://bivenzi.com), WhatsApp support, or third-party platforms integrated with our operations.

As a digitally empowered brand built around creativity and technology, Bivenzi respects your right to transparency and trust. Whether you are simply browsing our collections, placing a personalized order, uploading a photo for a gift item, or communicating with our team for customization, we treat your privacy as a serious responsibility. This Privacy Policy is part of our broader commitment to ensure that our practices are in line with global data protection norms, national privacy laws, and above all, your expectations as a valued customer.

When you interact with Bivenzi, you might share certain types of information — consciously or automatically — such as your name, address, phone number, uploaded designs or images, personal preferences, order notes, delivery instructions, and payment details. We collect this information to fulfill your requests, process your purchases, provide a smooth shopping experience, and develop more relevant services and products.

In the spirit of full transparency, this Privacy Policy is organized into 16 comprehensive sections. Each section explains a specific aspect of our privacy practices, such as data collection, storage, personalization details, use of cookies, protection mechanisms, legal obligations, sharing with third parties (e.g., courier partners, payment processors), and your rights as a customer. We aim to be both thorough and easy to understand — so you can feel secure and well-informed.

It’s important to note that this Privacy Policy covers all aspects of Bivenzi’s ecosystem — not just our eCommerce platform, but also WhatsApp order flows, personalization tools, gift builder interfaces, customer support interactions, order status updates, uploaded media (e.g., names, photos, logos), and loyalty/gamification systems (e.g., rewards programs or milestone gifting). Whether you place a bulk order for a wedding event or a one-off custom keychain, the same standards apply.

By accessing our website, placing an order, communicating through WhatsApp, uploading personal content for a product, or using any part of our digital infrastructure, you agree to the practices outlined in this Privacy Policy. If you do not agree with the terms, we respectfully request that you refrain from using our services. However, if you’d like more clarity about any section, feel free to contact us at support@bivenzi.com.

We are proud to serve a growing customer base across India and beyond. As we continue expanding into diverse product segments and innovative personalization tools, our privacy practices will evolve accordingly — always keeping your data security and satisfaction at the core. We periodically review this document to reflect any legal updates or operational changes, and your continued use of Bivenzi after any revisions will constitute your acceptance of the updated terms.

Thank you for trusting Bivenzi. Let’s co-create meaningful memories — with creativity, care, and full respect for your privacy. ❤️

2. What Data We Collect

At Bivenzi, our mission is to provide highly personalized and meaningful products. To do that effectively, we collect certain types of information from our customers — ranging from basic contact information to specific data required for customizations. The type and amount of information we collect may vary depending on your interaction with us — whether you’re simply browsing, placing a customized order, or contacting our support team via WhatsApp.

2.1 Personal Information

This includes identifiable details that you directly provide when you make a purchase, sign up for an account, contact us, or request personalization. Examples include:

  • Full Name (for order personalization, shipping, and account creation)
  • Email Address (for order confirmation, updates, and support)
  • Phone Number (used for WhatsApp updates and order-related communication)
  • Billing Address and Shipping Address
  • Username or Account Login Credentials, if applicable
  • Date of Birth or Gender (only if you choose to share, for personalized gift suggestions)

2.2 Uploaded Media

For custom orders — especially those involving photos, names, or personal messages — we allow you to upload files (images, PDFs, text notes, etc.). These uploads may include:

  • Photographs for lithophanes or personalized frames
  • Logos or text to be engraved or printed
  • Voice notes or captions to be included on personalized packaging

These files are stored securely on our servers or a trusted third-party cloud until the order is processed, and then may be permanently deleted depending on our retention policy.

2.3 Order History & Preferences

We maintain a log of your purchases and any notes provided regarding customization. This helps us:

  • Reproduce or adjust future personalized orders
  • Improve our product range based on customer trends
  • Offer tailored gift suggestions based on past preferences

2.4 Payment Information

While Bivenzi itself does not store full payment credentials (like your card number or UPI ID), our payment processors collect:

  • Transaction amount, currency, and payment mode
  • Transaction success/failure logs for dispute handling
  • Masked card or UPI identifiers (e.g., “XXXX-XXXX-1234”)

All financial transactions are processed via secure third-party payment gateways (such as Razorpay, PhonePe, etc.) which are compliant with industry standards.

2.5 Device and Technical Data

When you visit Bivenzi.com, we automatically gather certain technical information to enhance security, improve the website, and understand visitor behavior. This includes:

  • Device Type (Mobile/Desktop/Tablet)
  • Browser Type and Version
  • IP Address and Geolocation (approximate)
  • Referring URL or source (e.g., Google, Instagram)
  • Session Duration and Pages Visited

2.6 Communication History

If you contact us via email or WhatsApp, we store the conversation to provide faster support and track your order resolution status. This includes:

  • WhatsApp messages linked to your order
  • Email correspondence, including attachments
  • Support notes written by our staff

All the information we collect is strictly used to fulfill your order, improve your shopping experience, and ensure that your customized creations are handled with care and accuracy.

3. Why We Collect This Data

At Bivenzi, every bit of information you share serves a clear purpose — to offer you an unmatched personalized experience, secure transactions, and seamless support. Our aim is to ensure that each product you receive reflects your expectations, especially when it involves your name, image, or other customizations. Below are the core reasons we collect different categories of information.

3.1 To Fulfill and Process Your Orders

Whether you are ordering a ready-made item or a fully personalized gift, your personal and order details are necessary to complete the transaction. This includes:

  • Creating a billing and shipping invoice
  • Matching uploaded content (photo, text) to the product ordered
  • Generating internal order tickets for our design and print team
  • Coordinating with our packaging and dispatch team to deliver the final product

3.2 To Personalize Your Product Accurately

Bivenzi specializes in items that carry emotional, memorable, or unique value — from name-engraved keychains to photo-embedded lithophanes and voice-based gifts. In order to deliver a meaningful, high-quality result:

  • We use uploaded media and customization notes for design generation
  • Your name or provided message is incorporated into the 3D-print files
  • Any special occasion (birthday, anniversary, celebration) is considered while crafting the product

This data enables us to offer not just a product, but a truly customized gifting experience.

3.3 For Order Notifications and Communication

Your phone number and email help us to:

  • Send you order confirmations and payment receipts
  • Notify you of the estimated shipping/delivery date
  • Update you about delays, out-of-stock issues, or customization feedback
  • Follow up on any complaints or refund/exchange queries

If you select “Order via WhatsApp,” we also use WhatsApp messages to confirm details, share previews (if applicable), and provide tracking updates.

3.4 To Improve Website Experience and Services

Understanding how users interact with our website — which products are viewed most, what device they browse from, or which categories attract the most attention — helps us:

  • Improve loading speed and mobile responsiveness
  • Design better page layouts and smoother navigation
  • Offer new product bundles, based on demand
  • Identify errors or broken pages through session tracking

This analytical data is aggregated and anonymized to respect your identity while still helping us enhance your shopping experience.

3.5 To Ensure Payment Safety and Transaction Clarity

Even though we do not directly store card details, knowing the payment method used (like UPI or card), the payment gateway involved, and the status of a transaction helps us:

  • Reconcile your payment with your order
  • Assist you in case of payment failure or duplicate charges
  • Issue timely refunds through the same channel
  • Ensure compliance with financial records and GST filings

3.6 To Respect and Support Your Rights as a Customer

Data collection allows us to handle your requests — whether it’s downloading an invoice, deleting an image uploaded by mistake, updating your address, or changing your gift message. It also helps us enforce our Return and Refund Policy transparently.

In essence, we collect only what is essential — nothing more, nothing less. Your data empowers us to deliver a seamless, heartfelt, and creative product experience at Bivenzi.

4. How We Protect Your Data

At Bivenzi, the trust you place in us by sharing your personal information is something we hold sacred. We understand the sensitivity of your name, address, images, payment details, and other customization data — and we go to great lengths to ensure it stays safe, secure, and confidential. This section explains how we safeguard every piece of data you share during your experience with Bivenzi.

4.1 Advanced Encryption Protocols

Our entire website is protected by industry-grade SSL (Secure Sockets Layer) encryption. This technology ensures that all communication between your browser and our server is encrypted in real time. Whether you’re uploading a photo for a custom product or entering your address at checkout, your data is protected from interception or tampering by unauthorized parties.

  • HTTPS protocol active on every page
  • Automatic redirect from HTTP to secure HTTPS
  • 256-bit encryption for all data transmission

4.2 Secured Payment Gateways

We do not store or access your card details, UPI IDs, or net banking credentials directly. All payments are processed through verified and trusted Indian payment gateways like Razorpay, Cashfree, or Stripe. These platforms follow PCI DSS (Payment Card Industry Data Security Standard) Level 1 — the highest level of security for financial transactions.

  • OTP-based verification on all online transactions
  • End-to-end tokenized encryption for all card entries
  • No sensitive payment data stored on our servers

4.3 Restricted Data Access Within Bivenzi

Not every employee or team member has access to your personal information. Only relevant team members — like customer support for order follow-ups or the design team for custom products — can view necessary details. Each access is logged, time-stamped, and monitored.

  • Role-based access controls (RBAC) for internal teams
  • Background checks and confidentiality agreements signed by team members
  • Auto-logoff protocols on staff systems after inactivity

4.4 Image & Upload Safety

When you upload personal photos, names, or voice messages to personalize a product, that data is stored on secured cloud servers with restricted access. These files are only accessed for the duration of production and fulfillment. After that, they are archived for a short duration to support possible order issues, after which they are securely deleted or anonymized.

  • No sharing of uploaded content with third parties
  • No use of images for marketing without your explicit consent
  • Option to request deletion of uploaded content anytime

4.5 Daily Backups and Firewall Protections

Our servers are protected with strong firewall systems, brute-force protection, and malware scanning tools. Daily automated backups ensure that your order data and preferences are not lost, even in case of system interruptions.

  • Dedicated hosting with active malware protection
  • WAF (Web Application Firewall) enabled
  • Database-level data encryption and IP monitoring

4.6 Periodic Audits and Updates

Cybersecurity isn’t a one-time action — it’s a continuous effort. We regularly audit our digital infrastructure, software, plugins, and scripts to patch vulnerabilities and improve data handling procedures.

  • Third-party audits and penetration testing
  • Immediate patches to outdated plugins or integrations
  • Security training for admin and staff

In summary, protecting your privacy is not just a policy at Bivenzi — it’s a responsibility we embrace with commitment and care. From encryption to internal discipline, every process is built around your security. You can shop, customize, and communicate with us with full confidence.

5. Sharing with Third Parties

Bivenzi believes in building a transparent, trustworthy relationship with our customers. To fulfill your orders and enhance your experience, we sometimes need to share limited and specific pieces of your personal information with third-party partners. However, we do this strictly on a need-to-know basis and only with partners who comply with strict privacy and data security standards.

5.1 Logistics & Shipping Partners

To deliver your order to your doorstep, we share your shipping address, phone number, and occasionally email ID with trusted delivery partners like Delhivery, Blue Dart, DTDC, India Post, or private courier services depending on your pincode. This helps enable:

  • Doorstep delivery updates and tracking links via SMS/Email
  • Scheduling of deliveries or address verification calls
  • Real-time location-based routing for quicker fulfillment

These logistics providers are contractually obligated to use your information only for delivery purposes. They are prohibited from storing or reusing it for advertising or other commercial purposes.

5.2 Payment Gateways

All payments made on our website or via payment links (sent on WhatsApp or email) are processed through secure third-party payment gateways. These may include Razorpay, Cashfree, Stripe, PayU, or others. We do not receive or store your card number, CVV, UPI PIN, or bank credentials. The gateway handles:

  • Transaction verification
  • Fraud prevention through device fingerprinting and OTP
  • Secure encryption of financial information

These gateways follow PCI-DSS compliance standards and are audited regularly to maintain financial data safety.

5.3 WhatsApp Business & SMS Tools

If you choose to interact with Bivenzi through the “Order via WhatsApp” option or reach us through direct messaging, your mobile number and name (if provided) will be used within the WhatsApp Business API or a secure WhatsApp CRM system for communication. This may include:

  • Order confirmations and updates
  • Product personalization approval
  • Quick support for delivery or design issues

We never use your WhatsApp number for marketing broadcasts unless you explicitly opt-in. Your chats are end-to-end encrypted and cannot be accessed or modified by any third party.

5.4 Designers and Production Units

For personalized items such as custom photo gifts, 3D-printed designs, or engraved candles, your uploaded data (images, names, notes) may be securely shared with our in-house design team or verified manufacturing vendors. These teams use the data only to process your order as per your preferences. They are contractually prohibited from:

  • Reusing the content for other clients
  • Saving or sharing your data beyond the order period
  • Using your customization data for marketing or internal training

5.5 Analytics and Optimization Tools

To improve our website and offerings, we use analytics tools such as Google Analytics, Meta Pixel, or heat-mapping plugins. These tools may collect anonymized data about your browser type, location (city-level), time on page, and interaction behavior. However, this data is strictly anonymous and cannot identify you personally.

These analytics partners are bound by privacy policies and do not gain access to your uploaded content, personal address, or payment data.

5.6 No Sale of Personal Information

Bivenzi never sells, rents, or trades your personal data to third-party advertisers, data brokers, or affiliates for profit. We do not believe in hidden sharing practices. All third-party data disclosures are made solely for:

  • Order processing and logistics
  • Secure and compliant payment handling
  • Support and personalization services
  • Performance and experience analytics

5.7 How You Remain in Control

You can request a list of third parties your data was shared with (within the past 12 months) by contacting us at info@bivenzi.com. You can also request the deletion of your customization files, WhatsApp chats, or other sensitive data after the order is fulfilled.

At Bivenzi, our partnerships are transparent, secure, and centered around customer convenience. Every vendor, platform, or service we use undergoes strict vetting for privacy compliance before your data ever reaches them.

6. Use of Cookies & Tracking Technologies

Bivenzi uses cookies and similar tracking technologies to provide you with a faster, smoother, and more personalized experience while visiting our website. These technologies help us understand user behavior, store preferences, and optimize your shopping journey. By continuing to browse or use our website, you consent to our use of cookies as outlined below.

6.1 What Are Cookies?

Cookies are small text files that websites send to your browser when you visit them. These files are stored on your device (computer, tablet, or mobile) and are used to remember your actions and preferences over time. Cookies do not directly identify you — they help websites recognize your browser session to personalize your experience.

6.2 Types of Cookies We Use

We use several categories of cookies on Bivenzi.com:

  • Essential Cookies: Required for website functionality, such as maintaining your cart, logging in, or navigating between pages.
  • Performance Cookies: Used to measure how visitors interact with our site. This includes data like time spent on pages, clicks, and bounce rate — all anonymous and aggregated.
  • Functional Cookies: Enable the website to remember choices you’ve made, such as language preference, shipping country, or personalized product filters.
  • Marketing/Advertising Cookies: Track your activity across sessions to show relevant ads or product suggestions, usually placed by tools like Meta Pixel or Google Ads.

6.3 How Cookies Enhance Your Experience

Cookies allow us to:

  • Keep you signed in across browsing sessions
  • Save your recently viewed or wishlist items
  • Auto-fill contact or delivery details at checkout
  • Prevent cart abandonment by reminding you of pending items
  • Display content based on your previous browsing behavior

6.4 Third-Party Tracking Tools

We also use external analytics and advertising tools that may set their own cookies, including:

  • Google Analytics: Tracks page visits, bounce rate, and conversions to help improve website structure and content.
  • Facebook/Meta Pixel: Helps us target ads to users who’ve previously interacted with our site or added a product to their cart.
  • WhatsApp Click Tracking: Monitors which product pages or buttons led to WhatsApp orders.

These third-party cookies are governed by the respective companies’ privacy policies and may collect data like browser type, session duration, and page referral information — without identifying you personally.

6.5 Managing Cookies

You have full control over how cookies behave in your browser. Most browsers (like Chrome, Firefox, Safari, or Edge) allow you to:

  • View what cookies are stored
  • Delete all cookies at once or selectively
  • Disable third-party cookies
  • Prevent websites from tracking you across the internet

Please note that disabling cookies may impact your ability to use key features on our site, such as saving your cart or logging in securely.

6.6 Do Not Track (DNT) Signals

Some browsers offer a “Do Not Track” feature to prevent websites from tracking your behavior. Currently, Bivenzi does not respond to DNT signals, but we’re actively reviewing privacy technologies and may implement support in future versions of our platform.

6.7 Cookie Duration & Expiry

Most cookies used by Bivenzi expire automatically after a specific time — typically ranging from 1 hour to 30 days, depending on their purpose. Persistent cookies used for login or language preferences may remain for up to 6 months unless cleared by the user.

6.8 Consent & Compliance

When you visit our website for the first time, a cookie consent banner is shown asking for your approval to use non-essential cookies. By continuing to use our website after accepting, you consent to cookie placement under this policy.

For any questions or concerns related to cookie tracking or privacy compliance, feel free to contact us at info@bivenzi.com.

7. Your Rights as a User

At Bivenzi, we are committed to ensuring that your privacy is respected and that you are in control of your personal data. In accordance with global data protection regulations such as the General Data Protection Regulation (GDPR), India’s upcoming Digital Personal Data Protection Act, and other relevant laws, you have several rights regarding the data we collect, store, and process about you. These rights empower you to make informed choices and take necessary actions concerning your personal information.

7.1 Right to Access

You have the right to request access to the personal data we hold about you. This includes information such as your name, email address, contact number, order history, personalization details, uploaded files, and any messages or communications exchanged. To obtain this data, you can contact our support team at support@bivenzi.com with proof of your identity. We will process and respond to your request within 10 business days, free of charge, unless the request is excessive or repetitive.

7.2 Right to Rectification

If the information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction or updating of that data. For example, if you changed your delivery address, name, contact number, or made an error during input, you may request to have it amended for future communications or transactions. You may update this information through your Bivenzi account dashboard or by contacting our support team directly.

7.3 Right to Erasure (Right to be Forgotten)

You may request that we delete your personal data from our systems. This includes removal of account credentials, uploaded photos for customization, communication records, saved addresses, and other identifiable data. Please note that we may retain certain transactional data (such as invoices or order receipts) for accounting, legal, or fraud-prevention purposes as permitted by law.

7.4 Right to Restrict Processing

In specific situations, you have the right to restrict the way we process your data. For instance, if you believe the data we have is inaccurate or the processing is unlawful, you can ask us to pause usage until the issue is resolved. During this period, we will not use your data for any marketing, analytics, or profiling activities.

7.5 Right to Object

You have the right to object to the use of your personal information for direct marketing purposes. If you no longer wish to receive promotional offers, product updates, or new launch announcements from us via email, WhatsApp, or SMS, you can opt out at any time by:

  • Clicking the “Unsubscribe” link at the bottom of our emails
  • Sending “STOP” in a WhatsApp conversation with us
  • Updating your notification settings in your account panel

7.6 Right to Data Portability

Upon request, you can receive your personal data in a structured, machine-readable format, which you can transfer to another service provider if needed. This may include your profile details, past orders, custom requests, uploaded content, and saved preferences. Please submit a formal request with valid ID verification to initiate this process.

7.7 Right to Withdraw Consent

If you have previously given us consent to use your personal data — for example, allowing product recommendations based on past purchases or enabling WhatsApp updates — you can withdraw this consent at any time. Withdrawal will not affect any processing done before your request but will stop any further related usage.

7.8 Right to Lodge a Complaint

If you believe that your data rights are being violated or mishandled, you have the right to lodge a complaint with the data protection authority in your country or region. In India, this would be the Data Protection Board once fully functional. You may also escalate concerns to our legal department via info@bivenzi.com.

We are fully committed to addressing your privacy concerns quickly and transparently. We encourage all users to contact our support team before escalating to a regulatory authority, as most issues can be resolved efficiently at our end.

8. Children’s Privacy & Age Limitations

At Bivenzi, the safety and privacy of all users — especially minors — is a top priority. Our website, products, and services are designed for use by individuals who are 13 years of age or older. We do not knowingly collect or solicit personal data from children under the age of 13, nor do we allow individuals under this age to register an account, place an order, upload personalized content, or engage in direct communication with our team through WhatsApp or other digital channels.

8.1 Minimum Age Requirement

Our platform is not intended for children. You must be at least 13 years old to use our website and services. By using Bivenzi.com, you affirm that you meet the minimum age requirement and that you are legally capable of entering into a binding contract under applicable law. If you are between 13 and 18 years of age, you may only use our platform under the supervision of a parent or legal guardian who agrees to be bound by this Privacy Policy and our Terms & Conditions.

8.2 Personal Data of Children

Bivenzi does not knowingly collect, use, or retain any personal information from users under 13 years of age. This includes names, addresses, images, emails, phone numbers, or any other identifiable data. If we discover that we have collected personal data from a child without verified parental consent, we will take immediate steps to delete that information from our servers and systems.

8.3 Parental Supervision & Consent

In cases where a user under the age of 18 accesses our services with parental permission, the supervising adult is considered the primary data controller for any data shared. If a child, for example, uploads a photo to personalize a gift or enters their name on a mask, toy, or decor item under your supervision, it is your responsibility to ensure that you approve the collection and use of such data.

We strongly encourage parents and guardians to actively monitor their child’s online activity and to educate them about responsible and safe data sharing practices. If you believe your child has submitted personal information to Bivenzi without your consent, please notify us immediately at info@bivenzi.com.

8.4 Educational or Gift-Based Purchases for Children

Many of Bivenzi’s products — including toys, decorative items, and personalized educational gifts — are designed to be used by or given to children. However, these items must be purchased by an adult. When purchasing items on behalf of a child, please ensure that all associated customization data (such as name, photo, or message) is provided by someone over the age of 18 or with appropriate parental guidance.

8.5 WhatsApp Communication Restrictions

Our WhatsApp order support is restricted to users above the age of 18. Since WhatsApp requires a valid mobile number and can contain sensitive information related to orders, billing, or delivery, we discourage minors from using this feature. Messages suspected of being from underage users will not be processed, and the associated data will be deleted in compliance with this policy.

8.6 Compliance with Global and Local Laws

Bivenzi complies with applicable child data protection laws in India and abroad, including but not limited to the Children’s Online Privacy Protection Act (COPPA) in the United States and other international standards. We maintain internal procedures to prevent accidental data retention or processing related to minors, including age-verification protocols where needed.

8.7 Responsible Customization and Media Uploads

While we accept customization data such as names or photos, we discourage the uploading of images involving minors unless such data is necessary for the personalization of an item and is provided by a legal guardian. Uploaded images are stored securely and only used to fulfill the specific order they were submitted for. After the order is completed, we routinely delete these files within a limited retention window unless expressly requested by the customer to store them longer for future orders.

If you have any concerns about the data of a child on our platform or would like us to delete specific files, messages, or uploads related to a minor, please email our privacy team at info@bivenzi.com with full details and we will take action immediately.

9. Legal Basis & Data Protection Rights (GDPR, Indian Law)

At Bivenzi, we are committed to upholding the highest standards of data privacy and protection for all our customers—whether located in India, the European Union, or other global regions. We handle your personal data based on clearly defined legal grounds and empower you with actionable rights under prevailing data protection frameworks such as the General Data Protection Regulation (GDPR) and India’s Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

9.1 Legal Basis for Collecting and Processing Personal Data

Our collection and processing of your personal data is supported by one or more of the following legal bases:

  • Consent: When you voluntarily submit personal information (e.g., uploading images for personalization, subscribing to newsletters, or initiating a WhatsApp conversation), you give us explicit permission to use that data to fulfill your request.
  • Contractual Necessity: When you place an order on Bivenzi.com, we process your data to execute and deliver your order, including payment, shipping, and personalization services.
  • Legitimate Interests: We may use certain personal data (e.g., order history or browsing behavior) to improve our products, prevent fraud, or analyze user preferences—always with minimal impact on your rights and freedoms.
  • Legal Obligation: We retain certain data to comply with applicable tax, invoicing, and consumer protection laws.

9.2 Your Data Protection Rights Under GDPR (EU/EEA Residents)

If you are located in the European Union or European Economic Area, you are entitled to the following rights under the GDPR:

  • Right to Access: You may request access to the personal data we hold about you, including information on how it is used, processed, and shared.
  • Right to Rectification: You may correct inaccurate or incomplete personal data submitted to Bivenzi.
  • Right to Erasure (“Right to be Forgotten”): You may request deletion of your personal data under certain conditions (e.g., if it is no longer needed or processed unlawfully).
  • Right to Restrict Processing: You may limit how we process your data, especially when accuracy or legality is under review.
  • Right to Data Portability: You may request a copy of your data in a structured, machine-readable format to transfer it to another service provider.
  • Right to Object: You may object to certain types of data processing, including direct marketing or profiling based on legitimate interests.
  • Right to Lodge a Complaint: You may submit a complaint to your national data protection authority if you believe your rights are being violated.

9.3 Your Rights Under Indian Privacy Law

If you reside in India, your personal data is protected under the Information Technology Act, 2000, and its allied rules. The following rights are applicable:

  • Notice & Consent: We inform users of the type of data collected, its purpose, and the option to provide or withhold consent (where applicable).
  • Correction and Grievance: You can reach out to us at info@bivenzi.com to update, correct, or inquire about your data usage.
  • Grievance Redressal: Bivenzi has appointed a Grievance Officer to handle data concerns. Complaints will be addressed within 30 days of submission.

9.4 Exercising Your Rights

You may submit a request related to your personal data rights by contacting us via email at info@bivenzi.com or through our Contact Us form. We will verify your identity before responding and will process your request within a reasonable timeframe, not exceeding 30 days.

If your request cannot be fulfilled for legal or operational reasons, we will inform you of the reason, and wherever possible, offer an alternative solution.

9.5 Jurisdiction and Applicable Laws

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of this policy or the use of your data shall be subject to the exclusive jurisdiction of the courts in [Insert Your Jurisdiction, e.g., Mumbai/Delhi/Hyderabad]. However, we remain committed to respecting international data protection standards where applicable.

Bivenzi pledges to maintain transparency, comply with local and international laws, and place your privacy at the center of all our business operations. Should you have any questions, our privacy team is ready to assist you.

10. Data Retention

At Bivenzi, we retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, including but not limited to providing you with seamless ordering experiences, processing and delivering your purchases, complying with legal obligations, resolving disputes, and enforcing our policies.

10.1 Retention Periods Based on Data Type
Different types of data have different retention timelines depending on their nature and the sensitivity of the content:

  • Order and Transaction Information: All order-related data such as names, shipping addresses, order details, product preferences, and payment confirmation (excluding actual card or UPI data) are retained for a minimum of 5 years as required by applicable tax and e-commerce regulations in India. This helps in processing repeat orders, providing future references, and legal compliance.
  • Uploaded Media (Photos, Names, Customization Inputs): Any media content submitted for product personalization is retained for up to 90 days after order completion to allow reprints or fixes, after which it is automatically purged from our active systems unless the customer explicitly requests extended archival for repeat orders.
  • Customer Support and WhatsApp Conversations: Communication records via email or WhatsApp (used to support or process orders) are retained for up to 18 months to monitor service quality, resolve disputes, and review historical issues for improvements.
  • Analytics and Device Information: Non-personally identifiable data used for website optimization and analytics (like IP addresses, browser metadata, referral sources) may be retained for up to 24 months to help us understand seasonal behaviors, product trends, and improve our user interface.

10.2 User-Initiated Data Removal
If you choose to request deletion of your personal information, you may contact us at info@bivenzi.com. Upon verifying your identity and confirming the request, we will:

  • Remove your account information and login data from our servers
  • Delete associated order personalization files
  • Erase all communications unless legally required to retain them

In some cases, we may retain limited data even after a deletion request if required by legal obligations, such as tax laws or financial audits. We will always inform you in such cases and outline the duration and purpose of retention.

10.3 Auto-Archiving Policy
Customer profiles with no activity for over 24 months will be archived and all associated data anonymized. You will be notified before this archival if your contact information is still valid. Anonymized data may be retained indefinitely for statistical and business analysis.

10.4 Retention for Legal Compliance
As a business operating under Indian law, we are required to retain certain financial and communication records for at least 5 to 8 years. These may include tax invoices, digital confirmations, courier logs, and payment records submitted to regulatory authorities. This data is securely stored and restricted to authorized personnel only.

We are committed to ensuring that data is not held for longer than necessary and that outdated or irrelevant data is securely purged in accordance with our internal deletion protocols and privacy best practices.

For any further questions related to how long your specific data is stored or to request removal, please email us at info@bivenzi.com.

11. Children’s Privacy

At Bivenzi, we are deeply committed to protecting the privacy of all individuals who interact with our website and services. In particular, we are especially cautious when it comes to protecting the personal information of children. Our website https://bivenzi.com and associated platforms are not intended for use by children under the age of 13. We do not knowingly collect, process, or store personal information from children without verified parental or guardian consent.

11.1 Intended Audience
Bivenzi’s services, product catalog, and customization platform are primarily targeted toward adults over the age of 18 who can legally enter into binding contracts. While we offer family-friendly products and toys (including 3D printed figurines and masks), our platform is not designed for direct interaction or purchase by minors without adult supervision. We urge parents and guardians to closely monitor the online activities of their children to ensure their safety and privacy.

11.2 No Knowing Collection of Children’s Data
We do not knowingly collect any personally identifiable information (such as names, addresses, emails, or photos) from individuals under 13 years of age. If we become aware that we have inadvertently received such data, we will take immediate steps to:

  • Delete the data from our servers
  • Invalidate associated orders if applicable
  • Notify the child’s parent or legal guardian (if contactable)

If you are a parent or guardian and believe that your child has submitted personal information to us in error, please reach out immediately at info@bivenzi.com. We will act swiftly to resolve the matter and take any necessary corrective action.

11.3 Indirect Child Data via Orders
In certain cases, customers may upload media or names of children (for example, to personalize a toy, birthday gift, or decorative product). In such instances:

  • We process only the information needed to fulfill the product
  • The data is treated securely and used solely for that specific order
  • Media is deleted within 90 days after order delivery
  • We do not create customer profiles based on children’s names, preferences, or likeness

These instances are treated with the same data security protocols as adult orders, and we never market directly to children or collect behavioral data based on such submissions.

11.4 Educational Content, Videos & Community Guidelines
Any educational content or creative DIY guides published through our blog, YouTube, or Instagram accounts are strictly intended for an older audience and may contain instructions that require adult supervision. If we ever release family or children-oriented content, we will ensure it is labeled accordingly and adheres to all COPPA (Children’s Online Privacy Protection Act) and Indian child protection standards.

We may occasionally run contests or gifting campaigns (e.g., school giveaways or design challenges), but these will always be hosted through a verified adult account, and the data collection will comply with age verification and guardian approval where applicable.

11.5 Legal Compliance
Our privacy standards comply with relevant international and Indian privacy laws concerning minors, including but not limited to:

  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (India)
  • The Children’s Online Privacy Protection Act (COPPA)
  • GDPR provisions regarding minor consent in applicable regions

Bivenzi reserves the right to update or enhance this section as per changes in legal frameworks or industry best practices. Any such changes will be communicated clearly on this page.

For concerns regarding children’s privacy, please write to us at info@bivenzi.com. We are here to help you safeguard your family’s data and ensure our services remain respectful and responsible.

12. International Users & Cross-Border Data Transfers

Bivenzi is based in India and currently operates its primary fulfillment services, website infrastructure, and order processing operations within the Indian jurisdiction. However, due to the global nature of the internet, we may receive traffic, inquiries, and even occasional orders from international visitors outside India. If you are accessing https://bivenzi.com from a country other than India, please note that by using our site and providing personal data, you acknowledge and agree that your information will be stored and processed in India.

12.1 Data Location & Hosting
All user data — including uploaded files, form submissions, and analytics — are stored on secure servers that may be physically located in India or in data centers managed by our hosting partners in other countries (depending on redundancy, scalability, or failover needs). These servers are operated under strict access controls and monitored using advanced security protocols to ensure your data remains protected, regardless of where it is hosted.

12.2 Applicability of Local Laws
If you are a user from the European Union (EU), United Kingdom (UK), United States (US), Canada, Australia, or any other country with specific data privacy laws, please be advised that your personal information may be transferred to — and stored or processed in — India or third countries that may not provide the same level of data protection as your country. However, Bivenzi takes all reasonable steps to ensure that such transfers comply with applicable data protection laws and regulations.

For users in the EU and EEA, we follow general principles outlined in the General Data Protection Regulation (GDPR), including transparency, data minimization, and the right to access, modify, or erase data. For users in California, USA, we acknowledge your rights under the California Consumer Privacy Act (CCPA).

12.3 Third-Party Services with Global Infrastructure
Some of the third-party services we use (e.g., payment gateways, WhatsApp Business API, analytics tools, logistics integrators) may transfer data to their own servers outside India as part of their service delivery. In such cases, we ensure that the providers adhere to global data protection standards and contractual safeguards:

  • Only minimal required information is shared (e.g., delivery address to couriers)
  • Transfer protocols such as Standard Contractual Clauses (SCCs) or equivalent are followed
  • We review their privacy and security practices periodically

12.4 Your Consent for Cross-Border Transfers
By using our services, making a purchase, or submitting personal data (including uploading customization files or initiating communication via WhatsApp), you consent to the transfer of your information outside of your country of residence. You also acknowledge that such transfers may be necessary to fulfill your order, enable customer support, or conduct analytical improvements to our platform.

12.5 Limitations for Non-Indian Residents
Please note that not all features (e.g., personalized product delivery) may be available or functional for international users due to shipping constraints or regional limitations. International inquiries are welcomed, but fulfillment is subject to availability and feasibility. If you are outside India and choose to purchase from us, it is your responsibility to ensure that such purchases do not violate your local laws or customs regulations.

12.6 Contact Regarding International Privacy
If you are an international user and wish to exercise your data rights, request deletion, or ask about how we store and use your information, please contact us at:
Email: info@bivenzi.com

Bivenzi is committed to being a globally responsible brand. While our heart beats from India, we aim to be transparent and respectful toward international data privacy expectations.

13. WhatsApp Communication, Orders & Data Responsibility

At Bivenzi, we understand that WhatsApp has become a vital communication tool for many of our customers. To offer a seamless experience, we allow you to browse products, place orders, share customization details, or clarify queries through our official WhatsApp channel. This section outlines how data exchanged over WhatsApp is handled, stored, and protected — ensuring clarity and accountability for both Bivenzi and you, our valued customer.

13.1 Use of WhatsApp for Orders
Customers may initiate or complete purchases via WhatsApp instead of using our website checkout system. This includes sending:

  • Images for customized prints
  • Text-based personalization (names, messages, fonts)
  • Delivery addresses or gift notes
  • Advance payment confirmations and screenshots
  • Design approvals or revision feedback

Please ensure the accuracy of the information you share. Bivenzi is not responsible for incorrect personalization, miscommunication, or delays caused by vague or incomplete WhatsApp messages.

13.2 Data Handling through WhatsApp
All media and messages received via WhatsApp are reviewed solely by authorized personnel on Bivenzi’s official devices. Images or texts meant for custom product design are transferred securely to our internal systems and design queue. We do not store or use this media for any promotional purpose without your written consent.

While WhatsApp communication is end-to-end encrypted, we urge users not to send sensitive data such as payment card details or full identity documents over WhatsApp. If we require payment, we will only share official payment links or UPI QR codes from our verified number.

13.3 User Responsibility & Accuracy
All information you provide — including spellings for names, special dates, image file quality, and addresses — is assumed final once confirmed by you. We encourage customers to double-check everything shared via WhatsApp as your final approval (either through text or emoji response) will be treated as consent to proceed.

We shall not be liable for:

  • Spelling errors or incorrect names in submitted text
  • Low-resolution or poor-quality uploaded images
  • Wrong shipping address or phone numbers
  • Unclear instructions that lead to misinterpretation

13.4 Payment & Transaction Confirmation on WhatsApp
Many orders finalized via WhatsApp require advance payment. Users often share transaction screenshots, UTR codes, or UPI confirmations. We treat such submissions as valid proof of payment after verification from our end.

Note that payment screenshots must match the exact order amount and date. Any mismatch or unverified transaction will delay processing. Please retain a copy of the payment confirmation until the order is fulfilled.

13.5 Support via WhatsApp
Our WhatsApp number also functions as a support line where you can request order updates, raise concerns, or ask for product assistance. Support chats are recorded for service quality improvement but are never shared with third parties unless required for legal or dispute resolution purposes.

13.6 Data Retention & WhatsApp Logs
Media and messages shared via WhatsApp are stored securely for internal reference. However, we regularly purge old messages that are no longer relevant. Customization files are retained only until your order is fulfilled and delivered, unless otherwise required for re-orders or warranty concerns.

13.7 Consent for WhatsApp Communication
By messaging us on WhatsApp or selecting “Order via WhatsApp” on our website, you explicitly consent to receive order updates, offers, and occasional marketing messages via WhatsApp. You may opt out at any time by sending “STOP” or contacting us at info@bivenzi.com.

Your trust is important to us. We strive to offer a friendly and responsive WhatsApp ordering experience while maintaining full respect for your privacy, time, and preferences.

14. Use of Uploaded Images, Artwork & Custom Content

At Bivenzi, personalization is at the heart of what we do. Many of our customers choose to add a personal touch to their orders — from photographs and handwritten notes to logos, names, custom designs, and meaningful artwork. This section explains how we handle such uploaded materials, your rights over them, and how we responsibly protect and use your creative content in delivering heartfelt, customized products.

14.1 What Qualifies as Uploaded Content?
Uploaded content refers to any file, image, photo, text, sketch, digital artwork, or special message submitted by you through our website, WhatsApp, email, or any other medium. This includes:

  • Photographs for lithophanes, 3D figurines, custom frames, etc.
  • Custom names, fonts, taglines, poems, or quotes
  • Logos or business artwork for branding gifts
  • Scanned notes, children’s drawings, or digital art
  • Sketch references or concepts for 3D modeling

14.2 Ownership & Copyright Responsibility
You retain full ownership of any original content you upload. By submitting such content, you confirm that you either own the intellectual property rights or have the legal permission to use and share that content with Bivenzi for the purposes of manufacturing and delivering personalized products.

Bivenzi does not claim ownership of your content and will never reuse, republish, or reproduce it for marketing or resale without your written permission. However, we reserve the right to refuse content that:

  • Contains copyrighted material without proof of usage rights
  • Is obscene, offensive, hateful, or violates community standards
  • Includes faces of public figures, celebrities, or political figures without valid consent
  • Violates national laws or infringes on trademarks

14.3 How We Use Uploaded Files
Uploaded media is used strictly to fulfill your order. Our design and production teams access these files to create personalized products such as photo gifts, engraved accessories, 3D printed models, and decor items. Files may be resized, adjusted, or enhanced for printing or modeling, but we do not alter the core content unless requested.

Your files are never sold, rented, or shared with third-party advertisers. They remain within our secure production pipeline until the order is delivered or canceled. After fulfillment, we retain media only if needed for:

  • Re-orders of the same design
  • Warranty or damage claims verification
  • Legal or dispute resolution purposes

14.4 Storage & Security
Uploaded content is stored securely using encrypted storage tools and is accessible only to authorized staff directly involved in your order. We take every step to ensure that your personal photos, messages, and sensitive artwork remain private and protected from misuse.

If your order is not completed or canceled, the associated uploads may be deleted within 30–60 days unless you request us to keep them for future use.

14.5 Consent for Showcase (Optional)
Occasionally, we feature beautiful creations on our website or social platforms. However, we will never share your personalized product, photo, or design without your written or chat-based consent. If you give us permission (via WhatsApp or email), your product may be featured anonymously or with credit, depending on your preference.

Your content is a reflection of your memories — and we honor that with the deepest respect. Every uploaded photo or message you entrust us with is treated like a story, not a file. And that’s the Bivenzi promise.

For any concerns regarding uploaded media usage, please contact us at info@bivenzi.com.

15. Legal Compliance, Jurisdiction & Policy Governance

At Bivenzi, we are committed to operating not just creatively and compassionately, but also lawfully. This section outlines how our policies, data collection practices, and business conduct comply with national and international laws. It also details the jurisdictional boundaries within which legal matters relating to your use of our platform shall be handled.

15.1 Compliance with Indian Laws
As an India-based company, Bivenzi operates under the purview of the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020. Our digital infrastructure and order processing workflows align with guidelines issued by the Ministry of Electronics and Information Technology (MeitY).

We also follow guidelines related to data privacy, safe digital commerce, consumer rights in e-commerce, and the fair treatment of uploaded personal content. All financial transactions, invoice generation, returns, and refund handling are governed by current business and tax norms as per Indian laws.

15.2 International Orders & Global Visitors
Although Bivenzi is primarily focused on Indian consumers, we do receive traffic and occasional orders from international buyers. Regardless of the origin of access, your data is handled in accordance with global best practices. We strive to align with international privacy standards such as the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA), especially in terms of:

  • Consent before collecting any personal data
  • The right to request data deletion, correction, or download
  • Transparency about how and why we use your information
  • No sale or unauthorized reuse of data

While Bivenzi is not yet formally registered in other countries, we voluntarily extend respect for international data handling standards and user rights across our platforms.

15.3 Jurisdiction
All matters arising from the use of this website, including data disputes, order disagreements, and intellectual property claims, shall fall under the exclusive jurisdiction of the courts of Lucknow, Uttar Pradesh, India, where Bivenzi is headquartered.

By using our platform, placing orders, or interacting with us via WhatsApp or email, you agree to resolve any conflict under the laws of India and in the aforementioned jurisdiction. If any clause of this policy is held to be unenforceable by law, the remaining sections shall still apply.

15.4 Changes in Law & Automatic Updates
Should any change in privacy regulations or business laws occur that requires a change in our data policy, these changes will automatically apply once published on this Privacy Policy page. Customers will be notified through in-site announcements or email updates, and continued usage after an update signifies your acceptance.

We recommend that you review this policy periodically for changes. Your trust means everything to us, and we ensure that all updates are made with transparency and in your best interest.

15.5 Government Requests & Legal Disclosures
Bivenzi may disclose personal information to law enforcement or government agencies if legally required or if such disclosure is reasonably necessary to:

  • Comply with a legal obligation or court order
  • Respond to verified legal requests
  • Prevent fraud, unauthorized transactions, or abuse
  • Protect the safety and rights of Bivenzi, its customers, or the public

We do not hand over personal data without verifying the legitimacy of such requests and limit the disclosure to only what is legally necessary.

For any legal correspondence or questions regarding data governance, please write to info@bivenzi.com.

16. Your Rights & How to Control Your Data

At Bivenzi, you are more than a customer — you’re a valued member of our creative community. That’s why we believe in transparency, accessibility, and fairness when it comes to your data. This section outlines your rights related to your personal data and how you can control what information we collect, store, and use.

16.1 Right to Access
You have the right to request access to any personal data that Bivenzi holds about you. This includes your profile information, uploaded media files, address records, order history, messages, and notes related to your customizations.

To request a copy of your data, email us at info@bivenzi.com. We will respond within 7 business days and provide a downloadable report of your records in an accessible format, unless prohibited by law.

16.2 Right to Correction
If you believe any data we have stored is incorrect, incomplete, or outdated, you may request that we update or correct it. This includes your:

  • Name or contact details
  • Shipping/billing address
  • Uploaded personalization files with spelling mistakes (if order has not been finalized)
  • Account login details (mobile/email login)

Corrections will typically be made within 48–72 hours after verification.

16.3 Right to Deletion (“Right to Be Forgotten”)
You may request that we permanently delete your personal data, including account details, past orders, uploaded files, communication records, and analytics data, provided there is no legal or tax-related reason to retain it.

Deletion requests can be sent to info@bivenzi.com. Once verified, your data will be removed from active systems within 7 business days and from backup systems within 30 days.

16.4 Right to Withdraw Consent
If you’ve previously agreed to marketing emails, promotional messages, or personalization processing, you may withdraw your consent at any time by:

  • Clicking the “unsubscribe” link in promotional emails
  • Replying “STOP” to WhatsApp messages from our official account
  • Writing to info@bivenzi.com with your request

Please note that withdrawal of consent for necessary data (like for payment or order delivery) may limit our ability to fulfill future orders.

16.5 Right to Object to Processing
You may object to Bivenzi’s processing of your data for certain purposes, such as:

  • Behavioral advertising based on cookies
  • Data analytics profiling for sales trends
  • AI-assisted personalization recommendations

If such processing is not essential for order fulfillment, we will honor your objection and exclude your data from these processes.

16.6 Right to Portability
On request, we can transfer your stored data to you or another service provider in a structured, machine-readable format (e.g., CSV or JSON), where technically feasible.

16.7 Filing Complaints
If you believe your data privacy rights have been violated, you have the right to file a formal complaint with:

  • Us, by emailing info@bivenzi.com
  • Your regional data protection authority (if outside India)
  • The Indian IT Grievance Cell under MeitY, India

We take all complaints seriously and commit to resolving them within 10 working days.

16.8 Exercising Your Rights
To exercise any of these rights, simply email us with your request, including identity verification (such as your order number or registered email ID). There is no fee for making a request unless it is manifestly unfounded or excessive.

Our team is here to support your control over your information — because your data belongs to you, and your trust belongs with us.

Note: This Privacy Policy was crafted with the help of AI tools and detailed prompts to ensure clarity and coverage. While we strive for accuracy, if you notice anything that seems unclear or incorrect, please don’t hesitate to contact us at info@bivenzi.com. Your feedback helps us improve.