Shipping Policy Page

1. Introduction to Our Shipping Commitment

At Bivenzi, we believe that the journey of a product from our workspace to your doorstep is as important as the craftsmanship behind it. Every item, whether a ready-made decor piece, a personalized frame, a handcrafted 3D-printed art piece, or a custom Islamic artwork, is shipped with care to ensure it arrives safely, swiftly, and in perfect condition.

With personalization at the heart of our brand, our logistics and packaging processes are designed to handle delicate and intricate custom orders. We are committed to providing reliable, trackable, and transparent shipping solutions across India with plans to expand globally.

Our shipping policies prioritize efficiency and responsibility by offering eco-conscious packaging, multiple courier partners, and responsive tracking systems. This policy explains shipping coverage, fees, timelines, delays, weekend handling, and steps to take if issues arise. At Bivenzi, your trust guides our operations, and we continually strive to deliver your products and the joy they carry with excellence.

2. Coverage: Where We Deliver

Bivenzi currently offers shipping services across the entire nation of India. From the busy streets of Delhi and Mumbai to the quiet lanes of Himachal Pradesh or remote areas of Odisha, we make our customized and ready-made products accessible to all. If a pincode exists in India, there is a strong chance we deliver to it. Our courier partners support doorstep delivery even in tier three towns and remote villages.

Each new order is cross-verified with live courier data to confirm whether delivery to your location is possible. In rare cases where delivery is restricted, our team will reach out to suggest alternate addresses or recommend self-pickup options through courier hubs if available. Our reach is defined not just by logistics but by our promise to connect hearts across geographies.

At present, international shipping is not available. The Bivenzi team is actively working on compliance, tax documentation, and product-specific international packaging standards to enable global shipping in the near future. Once international orders are supported, the policy will include details about customs handling, cross-border fees, and international timelines.

3. Order Processing & Handling Time

Order Processing and Handling
Each Bivenzi product is carefully processed with attention to detail. Handling time may vary between two to five working days depending on the type of order. Here is what happens behind the scenes:

Order Confirmation – Upon receiving your order, we verify all customization details, check for errors, and prepare the job sheet for the production team.

Design and Preparation – For personalized orders, this includes layout creation, text or image placement, and design simulations. Our team uses careful craft techniques and artistic skills to ensure precision and quality.

Production and Finishing – Depending on the product type, production and finishing may take a few hours to several days for intricate or highly customized items.

Quality Check – After production, our quality control team ensures each product meets the promised aesthetic and dimensional standards. Only verified items proceed to packaging.

Packaging – All products are carefully wrapped and placed in eco-conscious boxes with additional protection for fragile parts. Customized gift wrapping or handwritten notes, if requested, are included at this stage.

Orders placed during festivals, weekends, or sales may experience a slight extension in processing time due to high volume. But we remain transparent—if there’s any expected delay, we inform you via WhatsApp or email proactively.

Shipping Policy | Bivenzi

At Bivenzi, your happiness is our top priority. Every handcrafted item you order, whether it is a ready-made frame, a personalized artwork, or a custom-crafted piece, is prepared with dedication, creativity, and precision.

This Shipping Policy explains how we process, pack, ship, and deliver your artistic and handcrafted creations to your doorstep. It also highlights our trusted delivery partners, estimated timelines, and packaging standards so you can feel confident and informed from checkout to delivery.

📍 Shipping Coverage

We currently ship across the entire nation of India, covering major metropolitan cities, suburban regions, and even remote rural areas. Whether you live in a high-rise apartment in Mumbai or a peaceful village in Kerala, we make it a priority to deliver your order with the same level of care and commitment.

At present, our operations are focused within India. However, the Bivenzi team is actively working to expand logistics capabilities and partnerships to support international deliveries. Once our global shipping network is finalized, international orders will be available with country-specific shipping policies.

⏳ Handling Time: How Long Before We Ship?

Every Bivenzi product is designed and crafted after you place your order. Our items are not kept in ready stock; each piece is made to order to ensure freshness, customization accuracy, and the highest finishing quality. Depending on the type of item, handling and preparation times may vary as follows:

1. Ready-made frames and art pieces are typically dispatched within two to four working days.

2. Personalized or custom-designed frames and crafts usually take three to five working days for designing, crafting, quality checking, and packaging before dispatch.

These timelines may extend slightly during peak festive seasons or national holidays due to increased order volumes.

🚚 Estimated Delivery Timeline

After dispatch, delivery time depends on your location. Below is our standard delivery schedule:

  • Metro Cities: 3–5 business days
  • Tier 2 Cities & Towns: 5–7 business days
  • Rural or Remote Locations: 6–10 business days

Delays may occasionally happen due to weather, logistics congestion, regional holidays, or carrier disruptions. However, we stay in touch throughout the journey and will always support you with real-time updates.

📦 Couriers We Trust

We’ve partnered with India’s most reliable courier and logistics providers to ensure safe and timely delivery. Our partners include:

  • Delhivery
  • Bluedart
  • Ekart
  • Shadowfax
  • India Post (for hard-to-reach areas)

Depending on your pin code and package type, we select the most efficient partner to deliver your item on time.

📦 Packaging: Designed for Safety & Beauty

We understand that your orders are special, which is why every Bivenzi product is packaged with care and attention to detail.

Each item is packed in custom-fit boxes or pouches to ensure the frame or artwork remains secure during transit. We use eco-friendly cushioning materials to prevent scratches, cracks, or bending, along with an outer protective layer to safeguard against moisture, dirt, and impact.

Every package carries a touch of Bivenzi’s identity through personalized tags and branding details, especially when the order is meant for gifting. We take packaging seriously because it reflects our promise of quality, creativity, and care from our studio to your hands.

💸 Shipping Charges

We believe in fairness and transparency, especially when it comes to shipping costs:

  • Orders above ₹499: Eligible for Free Shipping (India only)
  • Orders below ₹499: A nominal shipping fee of ₹39–₹79 may apply depending on location

Shipping charges (if any) are clearly shown during checkout, so there are no surprises after placing your order.

🔍 Tracking Your Shipment

We provide full tracking support so that you can monitor your order’s journey:

  • Once dispatched, you will receive a tracking link via email and WhatsApp (if opted in).
  • The link leads to a real-time status dashboard showing where your package is.
  • We’re also available to help via WhatsApp chat if you need assistance interpreting the tracking update.

📦 Weekend and Holiday Shipping

Yes, we process and dispatch orders even on weekends! Our workshop and packaging team operate with a flexible calendar because we know that gifts and surprises should never be delayed.

Public holidays might affect courier pickup and delivery operations. In such cases, we resume shipping on the next working day.

🧭 Lost or Delayed Parcels

Although rare, delays and parcel losses can happen. Here’s what we do in such cases:

  • If your package is delayed: We reach out to the courier and keep you updated.
  • If your package is lost in transit: We will either resend your product or issue a full refund based on your preference.

Our support team closely tracks such issues and ensures fair and timely resolution.

🚫 Address Errors or Failed Deliveries

Please double-check your shipping address before confirming your order. If the courier fails to deliver due to an incorrect address or multiple failed attempts, the parcel may be returned to us.

If this happens:

  • We will contact you to confirm the next step.
  • You may need to pay for re-shipping depending on the situation.

For best results, always include a nearby landmark or contact number for smoother delivery.

📞 Need Help With Your Shipment?

If you ever feel your order is taking longer than usual or tracking seems unclear, don’t hesitate to reach out. Our team is trained to assist with all shipping-related inquiries promptly. Contact us via:

🔁 Return Shipping (If Applicable)

In rare cases where returns are approved (please see our Return & Refund Policy), we will bear the shipping cost for product return if:

  • You received the wrong product
  • The item was damaged due to courier mishandling

Our team will arrange reverse pickup or provide the appropriate address for manual return. Customers are not expected to bear any additional costs unless return conditions are violated.

🛍️ Bulk Orders, Gifts & Special Requests

For bulk orders (corporate gifting, weddings, etc.), shipping times may vary based on the size and customization level of the order. We offer dedicated shipping support and packaging options for large-volume orders.

For event deadlines, please contact us directly at info@bivenzi.com so we can prioritize and accommodate your schedule.

📜 Final Words

Bivenzi was built on the love of crafting meaningful, personalized creations. Every order—no matter how big or small—is treated with devotion, detail, and discipline. We understand how important timely and safe delivery is, and our logistics process reflects that commitment.

This policy was crafted using AI and detailed prompts. If something seems unclear or incorrect, please contact us at info@bivenzi.com.

Note: All content on this Page is created using advanced AI tools through detailed prompts and is carefully supervised, reviewed, and edited by our human team to ensure accuracy, clarity, and brand consistency. While we strive for complete correctness, if you notice any errors, inaccuracies, or inconsistencies, please contact us immediately via WhatsApp.