Terms & Conditions

Welcome to Bivenzi

These Terms and Conditions (“Terms”, “Agreement”) govern your access to and use of our website, products, services, and overall experience at www.bivenzi.com (the “Platform”). By visiting our website, exploring our collection, or placing an order, you agree to follow and be legally bound by these Terms. If you do not agree with any part of them, please do not use our services.

At Bivenzi, we take pride in creating elegant and meaningful art, frames, and crafts that reflect creativity, care, and craftsmanship. Every piece is thoughtfully designed to bring emotion, beauty, and a personal touch to your space. Our products include both ready-made and custom-made frames and crafts, each created with attention to detail and a deep focus on design and visual storytelling.

Please read these Terms carefully, as they apply to all visitors, users, customers, and anyone who interacts with our Platform or services.

1. Business Identity

Legal Entity

Bivenzi operates as a sole proprietorship under Indian law. All commercial operations, product fulfillment, and service responsibilities are legally owned and managed by the founders and the official operating team of Bivenzi.

Location and Jurisdiction

Bivenzi is based in India. All services and transactions conducted through this Platform are governed by the laws of India. Any legal proceedings or disputes shall fall under the exclusive jurisdiction of Indian courts, specifically within the region of the company’s registration.

Brand Evolution

Originally founded as a personalization brand focused on creative design, Bivenzi has grown into a dedicated art and frame company that blends craftsmanship with modern style. Today, we specialize in arts, frames, 3D frames, Islamic art and frames, and handmade crafts. Each product is thoughtfully designed to express emotion, culture, and individuality while maintaining a focus on quality and aesthetic value.

Our growing range of offerings includes:

  • Artistic Wall Frames
  • 3D Frames and Personalized Art
  • Islamic Art and Frame Collections
  • Handmade Crafts and Decor Pieces
  • Custom Gift Sets and Artistic Creations

Each product or service listed on the website or discussed in correspondence falls under the business identity of Bivenzi and is governed by these Terms & Conditions.

2. Age Requirements & User Responsibility

Product Usage

Some of our products, such as frames with glass fronts, wall mounts, or decorative crafts with small or pointed parts, are recommended for users above 13 years of age. All items should be handled carefully and kept out of reach of infants and pets. Please ensure that frames and art pieces are securely mounted and placed in safe locations.

Purchases and Payments

All purchases and financial transactions on our Platform must be completed by individuals aged 18 or older. Minors may place orders only under the supervision of a parent or legal guardian, who will be responsible for the transaction and product handling.

Safety Warning

Products containing glass panels, metal edges, or hanging accessories must be used and displayed according to the provided installation and care instructions. Bivenzi is not liable for any injury, breakage, or damage resulting from mishandling, improper installation, or misuse beyond the intended decorative purpose of the product.

3. Payment Terms & Conditions

Accepted Methods: Bivenzi currently supports multiple secure payment methods for customer convenience:

  • UPI (Unified Payment Interface)
  • Debit & Credit Cards (Visa, Mastercard, RuPay, etc.)
  • Net Banking
  • Wallets (Google Pay, PhonePe, Paytm – when enabled)
  • Razorpay Secure Gateway (PCI-DSS compliant)

Transaction Security: We do not store any sensitive payment data. All transactions are handled via encrypted third-party processors compliant with global financial security standards. Users are encouraged to ensure their network connection is secure before initiating any transaction.

Failed Transactions: In cases of failed or interrupted transactions, your money is typically refunded automatically by the payment gateway. If not, please contact your bank or payment provider before reaching out to us.

Pre-payment Policy: As most of our products are personalized or handcrafted upon order, we follow a strict prepaid-only policy. We do not support Cash on Delivery (COD) or partial payments. Orders are only processed after full payment confirmation.

Currency & Pricing: All prices are listed in Indian Rupees (INR) and include applicable GST unless otherwise mentioned. International pricing may be added when global shipping launches. Prices are subject to change without prior notice due to material cost fluctuations or operational adjustments.

4. Order Confirmation & Processing

Confirmation Mail: Upon successful payment, the customer will receive an automatic order confirmation via email and/or WhatsApp. This includes an order ID, item summary, and estimated dispatch time.

Production Timeframes: All items at Bivenzi are made or curated after an order is confirmed. Estimated preparation times for different products are as follows:

  • Standard Frames: Approximately 24 working hours
  • 3D Frames: Approximately 48 to 60 working hours
  • Islamic Art and Frames: 2 to 3 working days
  • Handmade Crafts: 3 to 4 working days
  • Bulk or Wedding Orders: At least 7 to 10 days, depending on size and complexity

Please note that these timeframes are approximate. Complex designs, customizations, or large orders may take additional time. We ensure each piece is crafted with care, quality, and attention to detail before it is shipped.

Order Cancellation Policy: Cancellations are not allowed after 4 hours of placing the order, as work typically begins immediately — especially for custom or handmade items. However, Bivenzi reserves the right to cancel an order if:

  • The product is out of stock or raw material is unavailable
  • The order is flagged for potential fraud
  • We’re unable to meet the quality expectation or delivery timeline

In such cases, a full refund will be issued using the original payment method within 5–7 business days.

5. Shipping, Handling & Delivery

Domestic Shipping: We currently offer pan-India shipping via trusted partners such as Delhivery, Blue Dart, Shiprocket, and DTDC. International shipping is in development and will be announced soon.

Handling & Packaging Time: As most orders are handmade or require personalization, handling times may vary from 1–7 business days depending on order type and volume. Combo arts, festival sets, or wedding decor orders may take longer.

Estimated Delivery Timelines:

  • Metro Cities: 3–5 business days after dispatch
  • Tier 2/3 Cities: 4–7 business days
  • Remote or Rural Areas: 5–9 business days

Eco-Friendly Packaging: Bivenzi uses eco-conscious packaging materials wherever possible. Some items may arrive in reused cardboard or biodegradable fillers to reduce waste.

Weekend Shipping: We may ship on weekends and holidays depending on order volume and logistics availability.

Tracking & Status Updates: Customers receive real-time tracking links via WhatsApp and email. For any delivery delay, customers are requested to wait 48 hours past the expected date before raising a dispute.

Lost Packages or Delays: If your package is lost in transit or marked “delivered” but not received, we will either resend the item or issue a full refund after verifying the claim. In some cases, video proof during unboxing may be required.

6. Returns, Refunds & Replacement Policy

Eligibility Criteria: We accept returns and offer refunds or exchanges only under specific conditions. Eligible scenarios include:

  • Wrong item delivered
  • Major physical damage during transit
  • Product received is significantly different from the one ordered

Custom & Personalized Items: All items are made to order, including personalized frames, 3D frames, Islamic art pieces, handmade crafts, combo gift sets, and customizations. These products are non-returnable unless they are received damaged, defective, or incorrectly delivered.

Please inspect your order carefully upon delivery and report any issues to Bivenzi immediately. We are committed to resolving genuine concerns while ensuring that custom-made and personalized items retain their unique quality and design integrity.

Return Request Deadline: Customers must initiate a return request within 24 hours of receiving the product. Beyond this window, claims will not be entertained due to the nature of the product.

Evidence Required: To process any return, the customer must submit:

  • Clear photos of the product (with packaging)
  • Unboxing video if damage is claimed
  • Order ID & description of issue

Refund Process: Approved refunds are processed within 5–10 working days through the original payment method.

Replacement Option: If the customer prefers, we may offer a free replacement item instead of refund, subject to availability and processing time.

Return Shipping: If the return is due to a Bivenzi error (wrong item, transit damage), we will cover all return courier charges. Otherwise, return shipping is not reimbursed.

No Casual Returns: We do not accept returns based on change of mind, wrong size selection, mild color variation, or subjective preferences unless there is a clear error or damage. Handmade and small-batch goods may vary slightly.

Combo Sets & Seasonal:Partial returns of combo gift sets, festival hampers, or curated art and craft boxes are not allowed. Only full-box returns, if approved by Bivenzi, will be processed.

This policy ensures that curated sets of frames, arts, and crafts remain complete and maintain their quality, presentation, and intended design for gifting or display purposes.

7. Customization Guidelines

Many Bivenzi products feature customizable elements, including names, initials, occasion titles, and personalized text or images. While we strive for precision and quality in every item, please note the following:

  • Spelling Accuracy: Customers are responsible for verifying all spelling and personalization details before placing an order. Bivenzi will not be liable for errors or typos provided by the customer.
  • Photo Uploads: Any images uploaded for personalization must be high resolution and free of inappropriate, copyrighted, or offensive content.
  • Design and Layout: Font styles, layouts, and design elements may vary slightly from previews due to differences in final product size, color, or material. Final artistic decisions rest with the Bivenzi design team.
  • Non-Returnable Custom Products: Personalized products, including customized frames, 3D art, Islamic art pieces, and crafts, are non-returnable unless there is a verified error or incorrect customization by Bivenzi.

8. Intellectual Property & Design Ownership

Bivenzi Content: All images, branding, product names, layout designs, written content, illustrations, packaging styles, and icons on our website, packaging, and social platforms are original creations and protected by copyright under Indian IP law. Unauthorized use, duplication, or sale is strictly prohibited.

Customer Submissions: When customers upload or share custom images, names, messages, or artwork for product personalization, Bivenzi assumes:

  • They have the legal right or permission to use the content
  • The content is not illegal, hateful, violent, or misleading

Showcasing Rights: Bivenzi may request permission to feature finished custom products, such as nameplates, framed gifts, 3D frames, Islamic art pieces, or wedding and festival hampers, in our portfolio, website, or social media promotions. We will always seek the customer’s consent before sharing any personalized designs publicly.

9. Influencer Collaborations & Gifting Policies

Eligibility – We collaborate with influencers, creators, and bloggers whose style, values, and storytelling align with Bivenzi’s brand. All collaborations are subject to approval.

Free Gifting – Any product given free in exchange for posts, reels, reviews, or mentions must be disclosed as a gift or collaboration, following ASCI and influencer guidelines.

Content Usage – Bivenzi may repost or share influencer-created content (with credit) across our website, social media, and digital platforms for promotional purposes.

No Guarantee of Paid Partnership – Receiving a gifted product does not entitle the influencer to future payments unless a written contract for a paid collaboration is signed.

Account Conduct – Influencers must not engage in discriminatory, controversial, or inappropriate content. Bivenzi reserves the right to withdraw any collaboration at its discretion if it may harm the brand’s reputation.

10. Bulk Orders & WhatsApp-Based Deals

Bivenzi offers discounted or customized rates for bulk orders, especially for weddings, events, or corporate gifting. These are typically initiated via WhatsApp and involve a partial advance payment process.

11.1 Process & Communication

  • Customers must share the number of pieces, event date, customization preferences, and delivery address via WhatsApp or email.
  • Bivenzi will respond with options, sample previews, and estimated costs within 24–48 hours.

11.2 Advance Payment Terms

  • Booking Confirmation: A minimum of 30%–60% advance payment is required to confirm the order. The exact percentage depends on product type and order value.
  • Balance Payment: The remaining amount must be paid before dispatch. Failure to clear dues may result in order cancellation with no refund of the advance.
  • No Refund on Advance: Due to the customized and time-bound nature of bulk gifting, advances are strictly non-refundable.

11.3 Lead Time & Delivery

  • Lead Time: Bulk orders may take 7–20 business days depending on complexity, product type, and volume. Rush orders may incur additional charges.
  • Packaging: Each item will be individually packed unless a bulk box is requested.
  • Courier Tracking: All orders are shipped via traceable couriers. Bivenzi does not take responsibility for courier delays post-dispatch but will assist with escalations.

11.4 Customer Responsibility

Customers are expected to provide correct spellings, names, labels, delivery instructions, and event dates. Bivenzi is not liable for errors caused due to incorrect or incomplete information provided on WhatsApp or email.

11.5 Warranty on Personalized & Made-to-Order Products

Warranty Coverage – Bivenzi’s handcrafted and made-to-order products, especially those customized with names, messages, or dates, are not covered under standard warranties. These items are uniquely produced for decorative, sentimental, or light-use purposes. Each product is carefully inspected to ensure high-quality finishes before dispatch.

Damaged or Defective Products – If a product arrives damaged or defective, notify us within 48 hours of delivery and provide unboxing photos or a video. Eligible complaints may be resolved with a reprint, partial refund, or store credit, depending on the defect and availability of materials.

Exclusions – The following are not covered under warranty:

  • Wear and tear from normal use or environmental conditions (e.g., sunlight, heat, or moisture)
  • Customization errors caused by incorrect information provided by the customer
  • Color variations due to lighting, screen display differences, or hand-finishing methods
  • Minor imperfections in 3D printing, laser etching, or handmade textures considered normal

12. Dispute Resolution & Legal Jurisdiction

We at Bivenzi aim to resolve all customer complaints with transparency and professionalism. However, in the rare event of a dispute that cannot be resolved informally, the following guidelines apply:

  • All legal disputes must be addressed in accordance with the laws of the Republic of India.
  • The place of jurisdiction for any legal proceedings shall be the courts located in the city where Bivenzi is officially registered.
  • Before taking legal action, we encourage customers to contact our customer care team to explore amicable solutions such as replacements, adjustments, or mediation.
  • We reserve the right to take legal action against fraudulent transactions, false claims, chargeback misuse, or abusive behavior toward staff.

13. Force Majeure

Bivenzi shall not be held responsible for delays, damages, or failures in performance caused by circumstances beyond our reasonable control. These include, but are not limited to:

  • Natural disasters (earthquakes, floods, cyclones)
  • Acts of God or war, riots, or terrorism
  • Pandemics, lockdowns, or government-imposed restrictions
  • Nationwide courier strikes or major supply chain disruptions
  • Unexpected power outages or system failures

In such cases, affected orders may be delayed, and customers will be notified of the situation. Refunds may be considered if production has not started. For in-progress or dispatched orders, partial refunds or store credit may be considered on a case-by-case basis.

14. Modifications to Terms, Product Pricing & Store Policies

Bivenzi reserves the right to update or change any portion of these Terms and Conditions at any time. Such updates may reflect changes in laws, user behavior, market trends, or our business structure.

Changes may include but are not limited to:

  • Updates to pricing, shipping charges, or taxes
  • Changes in accepted payment methods or delivery zones
  • Modifications to customization policies or return windows
  • Termination or addition of product lines, services, or categories

Customers are encouraged to review the terms page regularly. Continued use of the site after modifications indicates your acceptance of the new terms. The current version will always be available on our official website.

15. Bulk Orders via WhatsApp & Advance Payment Terms

Bulk and Customized Orders – Bivenzi provides support for bulk or customized gifting and decor orders via WhatsApp, primarily for occasions such as weddings, corporate events, festivals, and special celebrations. These orders can include a mix of products from multiple categories, including frames, 3D frames, Islamic art pieces, handmade crafts, and curated gift sets.

Bulk Order Procedure:

  • Customers may initiate a bulk order inquiry via WhatsApp with a brief about their needs (quantity, product type, customization ideas, deadlines).
  • Our team will respond with a curated quotation and production timeline within 1–2 business days.
  • A minimum 30–70% advance is required to initiate work, depending on the order scale, material sourcing, and customization complexity.
  • Payment proof must be submitted on WhatsApp or email to confirm the project commencement.
  • Final settlement must be cleared before dispatch. If a customer delays the final payment beyond 5 days after order readiness, Bivenzi reserves the right to hold shipment or cancel the order without any refund.

Delivery & Quality Control:

For bulk orders, extended lead times may apply, ranging from 5–21 working days depending on size and personalization depth. Each item is checked before packaging, and video proof of completed bulk orders may be shared prior to dispatch to avoid disputes.

Customization Risks:

Due to human involvement and handmade elements in our bulk offerings (e.g., wax work, labeling, hand-tied ribbons), minor inconsistencies may occur and are considered acceptable within artisan tolerances. No two handcrafted items will ever be 100% identical — and that’s the charm of gifting with soul.

16. Product Usage, Safety & Maintenance Guidelines

Each Bivenzi product, whether handmade, 3D printed, or crafted, is designed for lasting beauty and enjoyment. Proper handling ensures your items remain in excellent condition.

Frames and Art Pieces

  • Handle glass fronts with care and avoid dropping or applying pressure.
  • Keep away from moisture, direct sunlight, and extreme temperatures to prevent warping or fading.
  • Dust regularly using a soft, dry cloth; avoid harsh chemicals.

3D Printed Products

  • Avoid exposure to heat above 55°C and direct flames.
  • Clean with a soft cloth; do not scrub or use chemicals.
  • Designed mainly for indoor display unless otherwise specified for outdoor decor.

Handmade Crafts

  • Handle delicate or pointed parts carefully.
  • Keep out of reach of children and pets.
  • Avoid prolonged exposure to sunlight, water, or damp environments.

17. Subscription Services & Loyalty Programs

In 2026, Bivenzi will launch its Gifter’s Circle: a monthly subscription box and loyalty program tailored for emotionally rich, personalized gifting and celebration moments.

Terms of Subscription:

  • Subscriptions are prepaid monthly, quarterly, or yearly depending on your selected plan.
  • All subscriptions are non-refundable but may be paused or transferred (upon approval).
  • Each box includes a curated theme (e.g., wedding season, Diwali moments, birthday cheers) with a mix of candles, custom packaging, handmade cards, etc.
  • Cancellation of subscription must be requested before the next billing cycle to avoid unwanted charges.

Loyalty Tiers:

Customers who complete 5 or more orders in a calendar year automatically qualify for loyalty perks such as early access to new collections, flat discounts on select items, and Bivenzi surprise boxes during festive seasons.

18. Affiliate Program & Brand Ambassadors

Bivenzi’s Affiliate Program allows individuals, creators, and influencers to earn commissions by promoting our products through tracked referral links or discount codes.

Basic Guidelines:

  • Affiliates must register through our official application and be approved by the team.
  • Payouts are made monthly via UPI or bank transfer with a minimum threshold of ₹500.
  • Affiliate links and codes must not be spammed, misrepresented, or shared on platforms violating Bivenzi’s ethical guidelines.
  • Bivenzi reserves the right to terminate any affiliate account due to misuse or dishonesty.

Ambassador Benefits:

Brand Ambassadors – Selected seasonally, Bivenzi brand ambassadors receive exclusive merchandise, pre-launch access, and personalized discount bundles. They represent Bivenzi’s lifestyle and creative ethos across India and abroad.

Current Ambassador – Zeref

20. Legal Disclosures, Force Majeure & Final Terms

Force Majeure:

Bivenzi is not liable for failure to fulfill obligations under these Terms & Conditions due to reasons beyond our control including but not limited to acts of God, natural disasters, war, strikes, pandemic outbreaks, supplier shutdowns, courier strikes, or significant technological breakdowns.

Third-Party Services:

Our website may contain links to third-party payment gateways, courier tracking sites, or embedded content. We are not responsible for external site policies and recommend users read the terms of those services separately.

Contact & Communication Rights:

  • By placing an order or reaching out via WhatsApp/email, you give us consent to communicate with you regarding your purchase, offers, and support follow-ups.
  • You may unsubscribe from promotional communication anytime by replying “STOP” to WhatsApp or clicking the unsubscribe link in emails.

Final Clauses:

  • If any provision of these Terms is found unenforceable by law, it shall not affect the enforceability of the remaining clauses.
  • These Terms supersede all prior verbal or written agreements related to Bivenzi’s products and services.
  • Updated: October 7, 2025

Thank you for being part of the Bivenzi journey. Every gift tells a story — and we’re honored to help you tell yours.

Note: All content on this Page is created using advanced AI tools through detailed prompts and is carefully supervised, reviewed, and edited by our human team to ensure accuracy, clarity, and brand consistency. While we strive for complete correctness, if you notice any errors, inaccuracies, or inconsistencies, please contact us immediately via WhatsApp.